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| Featured Speaker |
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| Chip Bell
TOPICS: Customer Loyalty, Partnering, Leadership, and Coaching/Mentoring
Author of fourteen books, including: Customer Love: Attracting and Keeping Customers For Life, Beep Beep! Competing in the Age of the Road Runner (with Oren Harari), Managers As Mentors: Building Relationships That Last, & Managing Knock Your Socks Off Service (with Ron Zemke).
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Chip R. Bell is a senior partner with Performance research Associates, Inc. and manages their office in Dallas, Texas. A renowned keynote speaker, Chip has served as consultant or trainer to such major organizations as IBM, Microsoft, Motorola, Lucent Technologies, Marriott, State Farm, Merrill Lynch, Ritz Carlton Hotels, Eli Lilly, First Union, Aurora health, Harley-Davidson, and Victoria's Secret. Before consulting, he was vice president and director of management and organization development for NCNB (now Bank of America). In the late 1960's he was an infantry unit commander with the 82nd Airborne Division in Vietnam. Bell holds graduate degrees from Vanderbilt University and the George Washington University.
He is author or co-author of 14 books and over 200 articles. He has also hosted four training films on service quality and leadership. He has been married for over 35 years to Dr. Nancy Rainey Bell, a public school administrator and attorney. He has one son, Bilijack, a commercial real estate specialist in Atlanta, and a daughter-in-law, Lisa. Chip enjoys boating, music, and entertaining. |
